Frequently Asked Questions

What is HotRocketToys?

HotRocketToys.com is an online adult toy retailer dedicated to great products at exceptional prices.

Where are products shipped from?

All orders are processed and shipped from our New Jersey warehouse. Orders are typically shipped the next business day but may take up to 3 business days to ship.

How long will delivery take?

Delivery times vary depending on location throughout the continental United States. International shipping may take considerably longer. Tracking information will be provided so you can track your order from the warehouse to your front door.

What payment methods are accepted?

We currently accept PayPal for all payments. If you do not have a PayPal account, you can check out as a “guest” on PayPal and use a credit or debit cart. All transactions are 100% secure.

What exactly happens after ordering?

After you complete your order, you will receive an order confirmation email. When the order ships, you’ll receive another email with your tracking information, along with a link to track your package from our site. 

What if I made an error on my order?

If you have made an error on your order, please contact us as soon as possible after placing the order so we can rectify it. Unfortunately, once the product has shipped, we will be unable to cancel your order. 

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